Helpful information
Preorder updates and estimated shipping
All orders but the ones with Sunflower sweatshirts are sent. Please check the most recent information below.
- Van Gogh's Sunflower sweatshirts DELAYED. They finished production on the 27th of May and have to be transported to me, I expected to start shipping orders during the first week of June but it seems there are no flights available until June 13th due to the war causing lack petrol and airplanes being on queue to transport goods. Sorry for the inconvenience. If you have a big order and want your other items sent ahead first, please let me know!
I usually send major updates through the newsletter as well such as final dates and also on my social media, thank you! If you can not find your preorder here, do not hesitate to contact for any questions or doubts.
Why is the store closed?
For now, as I am only one person operating everything, the store opens twice a year (summer and winter) and closes after a certain period of time to fully work on preorders, restocking and renewing. I try to keep on improving shipping times and store openings. Sorry for the inconvenience and thank youd deeply for your support and patience.
Can I change my address?
Yes, of course! Send a message about it either on the chat or vto my contact email sugahri.contct@gmail.com and I'll change it!
You can change your address anytime until the items are sent.
What if I ordered something -in stock- with a -Preorder- item?
Your whole order will be sent when the preorder items are ready. If you wish to get those first you will need to make separate order.
I am unsure of what my tracking number says
All orders and shipments include tracking and it is sent to your email.
You can track them using the link that arrives to your email or your local post service, which is usually more convenient in case you are unsure of the status. For example for United States it would be USPS. For Canada it will be Canada Post, for United Kingdom Royal Mail, etc.
Arrival Timings Information
Once you receive your tracking number:
1 to 5 working days for spanish customers (National mail service!)
5 to 10 working days for european customers
7 to 15 working days for international customers (please keep an eye on your tracking number!)
IMPORTANT: I urge all customers to keep an eye on their tracking number not only using the link providad but also using your local post service tracking, as they are in charge of the orders once the package arrives at your country, they hold the packages at your post offices and have all the information.

