Widerrufsrecht
Sugahri Store is unable to accept any returns or refunds,
except in the instance of defective, damaged items, or if you received the wrong item. We urge all of our customers to please measure themselves and check their size against the item's size chart before making an order in the case of clothing.
For preorder items, Sugahri Store is unable to accept any full refunds after production has started.
You can always contact us for any return question at sugahri.contact@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that the issue can be evaluated and make it right. Damage issues will not be valorated after 10 days of the receipt of the items.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that the issue can be evaluated and make it right. Damage issues will not be valorated after 10 days of the receipt of the items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like charms, washitapes, or other small products. We also do not accept returns for prints.
Certain types of items cannot be returned, like charms, washitapes, or other small products. We also do not accept returns for prints.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
Due to the fact that our items are preorder and small stock, we are unable to offer exchanges. Please make sure to measure yourself before making a purchase.
Due to the fact that our items are preorder and small stock, we are unable to offer exchanges. Please make sure to measure yourself before making a purchase.
Refunds
We will notify you once we’ve received and inspected your return, and
We will notify you once we’ve received and inspected your return, and
let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10 business
days (not including the shipping price). Please remember it can take some
time for your bank or credit card company to process and post the refund too.