Politique d’expédition
The stimated shipping arrivals are in the Frequently Asked section
Once the order sets off we can't manage or know anything about your order unless you choose a tracked shipping option. Keep in mind the shipping company is responsible for the items once they're sent and that the arrival timings can't be controlled even though I try my best to send everything in time.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Unclaimed orders - orders that come back unclaimed
For orders that can't reach their destination and come back to the store the procedure is easy: the customer will be contacted as soon as possible and will be asked to verify the shipping data. The email will include pictures of the unclaimed package and the reason it is marked as unclaimed by the shipping agency.
Once the customer replies they will be given two choices: a partial refund that includes the price of the items on the order (not including the shipping price) or a second shipping paid by the customer themselves.
The orders under these conditions will be shipped as soon as possible but it can take some time if the store is closed when the order comes back.