As I had to delay the closure one week, I had started most of the production for preorder items, this way we would not be delayed!

• Windbells and glass straws already arrived ahead of the estimated time and I've started to send them.
• The first batch for Starry Dream longewear and Tiny grass pajamas will be ready ahead of time on mid/late November. Dream Eater pajamas are starting production this week, we'll be trying to get them ahead of the estimated.
• Charms, stamps, standees, deskmats and smaller things will start to ship as scheduled at the end of October.
• Water bottles and glasses are now on their way to my place! Also in time as scheduled: late October.
• Enamel pins started production and will be arriving as scheduled: late October.
• Minior beans alone started production and will be very ahead of time but bracelets and earrings will start production the 14th of this month after I give the manufacturer the final quantities on Friday 11th. No delays are expected. Pictures for the samples of earrings and beans have been updated both on the store and social media. Link to the pictures on my socials!

For the items in STOCK the estimated timings for the order's arrival once dispatched can take from:

1 to 5 working days for spanish customers (National mail service!)

5 to 10 working days for european customers

7 to 15 working days for international customers (so be sure to get your goodies with time if you're looking up for any specific dates like birthdays!)

As for PREORDER items, the timings are different and depend on the type of item and will be estimated on their description. They are also subject to possible delays.

During the checkout process you will be shown a number of shipping options. Please, choose the shipping option that best suits your needs.

Note that shipping options that do not specify “tracking” will NOT include tracking. If you choose the cheaper shipping option, it will NOT include tracking. If you want to track your order, please, choose the shipping option with the word “tracking” in it.

Customs are fees that you might have to pay in order to get your package. They exist to adjust international pricings to your country's VAT and market fees.

They depend on your country's laws and are totally out of my hands. Sorry!

Please check out our return policy. You will find all the information you need here.

If you couldn't pay your customs don't worry: The order won't be lost. Everything will be sent back to my place and I can send it again to you if you pay the shipping price once again.

Yes, of course! Send a message about it and we'll change it!

A PREORDER is a product that is not in stock, it has not been manufactured yet.

Some products have a limited minimum quantity to be manufactured and I need to know how many to order. Some are personalized items as well which need to be paid before the production begins. PREORDERS make sure you get the product you want, since it will be done specifically for each client. 

PREORDERS take more time to be sent than IN STOCK items since they go through the process of production first.

Your whole order will be sent when the preorder items are ready. If you wish to get those first you will need to make separate order.

Preordered items come by big batches. The reason your preorder hasn't been sent yet can be that I wasn't able to ship it yet. I try to pack everything and send it as fast as possible but I follow an order queue! It shouldn't take much longer for your order to be sent once I start sending the items.

If there's any delay on preorders I will be giving updates via the newsletter of the store so please don't miss out! I will also update the status of all preorders and talk about news from time to time the same way.

There's a chance your preordered item is delayed. Preorders are subject to delays for major causes such like strike issues or manufacturing delays. This is why we never give exact dates but estimates. If you have any doubts please don't hesitate to contact and ask for your order directly.

If that's the case let me know and we will work on a solution. I recommend waiting 2 months from dispatch date since overseas orders may take this long to arrive, even if it's not the usual. Know that if there were to be any problem with your order, it would be sent back to my place so you can tell me to send it again.

As long as you don't resell, take profit of my products you're free to use them as decoration for your own store.

As long as you don't use my products as if they were your own, you can use them for decoration or even freebies!